Repairs and Restorations

At Ponthieux’s, we understand that your jewelry represents so much more than just something to wear. It is not just a piece of metal or stone, it is a living memory that needs to be maintained so it can last for the memories to come. Our expert jewelers can repair or restore your jewelry. We do it all, but what’s the difference?

Close-up of a purple gemstone and a blue gemstone on a wooden surface, with a gold jewelry setting in the background.

Repair

When jewelry is repaired, the original components of the piece are put back together. It may involve adding more metal, a new clasp, etc. but it is still all part of the original piece. 

Restore

Restoration is needed when the condition of the piece is irreparable or the owner wants the piece to look as good as new. Replacement parts or components are required, and significantly more time is invested than a repair. The goal of all of our restorations is to return the piece to its original brilliance.

Close-up of a detailed, ornate gold ring with floral and textured patterns in four different angles.

Our Specialties

Illustration of two intertwined wedding rings, one with floral engravings.

Bands

Simple illustration of concentric rings with small dots

Bangles

Illustration of a braided rope circle
Illustration of hanging earrings with twist design

Bracelets

Illustration of a bust display stand for necklaces

Earrings

Illustration of a pendant necklace with a glowing design

Necklaces

Vintage-style drawing of a snake biting its tail, forming an infinity symbol against a black background.

Pendants

Rings

Interior of a jewelry store with glass display cases, customers, and overhead lighting.

Our Process

  1. Bring in your item. No appointment is necessary.

Two women working in a workshop, one using a microscope, surrounded by tools and equipment, with masks hanging nearby.

2. Our team of expert jewelers will evaluate the piece in real-time.

A person viewing a jewelry design on a computer monitor in a store.

3. We’ll provide you with a quote and timeline for the repair or restoration.

Person holding a ring with pliers, using a file, at a workbench.

4. Your jewelry is worked on in-house and will be kept safe in our store.

Two women in a jewelry store, examining a pearl necklace on display.

5. We let you know as soon as your piece is ready for pickup.

Ornate silver ring with filigree design being held in a jeweler's clamp

Complimentary Jewelry Inspection

It is always a good idea to bring in your jewelry for inspection at least once a year. This not only allows us an opportunity to clean your jewelry but also gives you the peace of mind of knowing the features of your piece are secure.

FAQs

  • We can repair or restore a wide range of jewelry including:

    Bands

    Bangles

    Bracelets

    Earrings

    Necklaces

    Pendants

    Rings

  • The length of a repair depends on the complexity of the repair. When you drop your piece off our team will provide you with a pick up date so you’ll know exactly how long the repair will take. If you need your jewelry repaired for a special occasion, it’s always best to bring it into our shop with more than enough time. We do offer rush repairs for an additional fee.

  • Your piece is worked on in-house and will be kept safe in our store.

  • Repair and restoration costs vary based on the complexity of the project. Once you bring your piece in for evaluation, we’ll be able to provide you with a quote for your repair or restoration.